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We ship worldwide. We can deliver to any
freight forwarder in the continental U.S. The customer is
responsible for all shipping, packing, customs and duty charges.
If you don't have a freight forward company, we can help you
get one.
Your order will be coming to you directly
from the factory. It will be necessary for you or your representative
to be on site at the time of the delivery to help unload the
truck. Most companies call before arriving to arrange a day
and time for delivery.
Large shipments may be delivered on pallets.
A forklift is generally used to offload large shipments, but
the pallets can be broken open to be offloaded by hand. Most
residential deliveries will need to be offloaded by hand.
The driver is only responsible to get the order to the end
of the truck. It is the recipients responsibility to remove
it. This only applies to Common Carrier deliveries, not UPS,
FedEX, etc.
The factory loads the truck with the correct
items and then it is the trucking company's responsibility
to get it to you in good condition. Any shortage or damage
must be noted on the bill of lading at the time of delivery.
If damage is found after the driver has left, the trucking
company must be notified and a claim filed. Make all claims
promptly. Frequently an inspector will be sent out to see
the damage or to note a shortage. It is the customer's responsibility
to seek reimbursement from the trucking company for any damages
or shortages. A Vinyl Fence Company will help in any way we
can. The trucking company will provide the appropriate forms
for filing a claim.
Replacement orders should be placed promptly
with A Vinyl Fence Company so installation of your fence can
proceed as scheduled. Call A Vinyl Fence Company before returning
any items. You may incur a 25% restocking fee plus the cost
of shipping both ways if a return is not authorized.
If material is returned for credit, it is
the responsibility of the customer to package the material
securely and safely. If the material is damaged, it will not
be accepted by the manufacturer and no credit will be issued.
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